WhatsApp Messaging
WhatsApp Messaging is now available as a paid add-on for ActiveCampaign. Connect a WhatsApp number directly to your account, send pre-approved templates, and run two-way conversations and chatbot flows from inside ActiveCampaign, alongside your email marketing.
The add-on includes a Shared Inbox for your team, Messaging Flows for outbound broadcasts and inbound chatbots, and native Automation actions so contacts can move seamlessly between WhatsApp, email, and CRM workflows.
About WhatsApp Messaging plans
The WhatsApp Messaging add-on is available on the Plus, Professional, and Enterprise ActiveCampaign plans, in three tiers:
Core
3 account users, 2 WhatsApp lines, and message credits up to 25× your contact limit.Advanced
5 account users, 5 WhatsApp lines, and message credits up to 50× your contact limit.Premium
8 account users, 5 WhatsApp lines, and message credits up to 100× your contact limit.
Within any tier, you can purchase extra message credits, additional WhatsApp lines, or more user seats as your business grows.
Note: WhatsApp messages are sent using the message credits purchased with the add-on.
Key Features
Connect WhatsApp to ActiveCampaign
Link a new or existing WhatsApp number through Meta in around 10–15 minutes.Pre-approved message templates
Build Marketing, Utility, and Authentication templates inside ActiveCampaign and submit them for Meta approval.Shared Inbox
Manage two-way conversations as a team: assign agents, leave internal notes, apply tags, and use quick replies.Messaging Flows
Build outbound broadcasts, inbound chatbots, and automation flow actions without writing any code.Native Automation actions
Trigger WhatsApp flows from automations and start automations when a flow completes.
Benefits
Reach customers where they are
Add WhatsApp as a high-engagement channel alongside email, without leaving ActiveCampaign.Unify email and chat
Keep all your contact data, segmentation, and automations in one place across both channels.Faster, more personal support
Centralize team conversations in a Shared Inbox so you can respond quickly and consistently.Scale without rebuilding
Upgrade tiers or buy add-ons as your contact volume and team grow.
To read more about this new feature, click here.
